
By Pat Bryson Although every salesperson will lose a client now and then, the truly great salespeople know how to retain a large percentage of their business. They minimize their attrition rate. We know that statistically we can minimize our…
By Roger Fisher and William Ury Consider the story of two men quarreling in a library. One wants the window open and the other wants it closed. They bicker back and forth about how much to leave it open: a…