Author: Pat Bryson

Fill Your Sales Pipeline by Networking

Prospecting is the lifeblood of any sales person. It’s also the activity that many sales people dread the most. Some of our leads come from simply opening the phone book or driving down the street. Others are the result of…

Good Service Alert

Those who know me best understand that the term “technologically challenged” would apply to me. I keep my IT guy on call at all times. So, when I purchased an audio book from iTunes for my iPod and realized that…

Why good customer service is important

Fact: “It is five times more expensive to generate new customers than to keep existing ones.” The Gallup Organization tells us this, and we all know it to be true. We also know that we humans make mistakes that can…